Returns Policy

Can I return/exchange my product?

Exchanges and refunds must be made at the initial store of purchase within 7 days of purchase with original receipt. For online exchanges & refunds, please email or call 63199663 for further assistance. Products with manufacturing or formulation defects may be exchanged within 6 months of purchase with original receipt, in accordance with Singapore’s lemon law.

Our boutiques in Singapore:
- ION Orchard (2 Orchard Turn, #B3-37)
- Takashimaya (391 Orchard Road, Basement 1)

We will only accept exchange of products that were purchased from the above listed Melvita Singapore boutiques and official online store directly, which excludes all duty-free stores. Melvita Singapore reserves the right to modify its exchange and return policies at any time, without notice.

What should I do if I receive the wrong product?
If we make a mistake on your order, sorry about that! - Please contact us as soon as possible at so that we can make it right again.